Terms & Conditions

Below are the Terms and Conditions for use of africangorilla.com. Please read these carefully. If you need to contact us regarding any aspect of the following terms of use of our website, please contact us on the following email address – info@africangorilla.com.

Reservation

A deposit fee of 40% is required at the time of booking and the balance must be cleared 20 days before the trip begins. Gorilla Tracking permits fees must be paid in advance to ensure that we reserve the permits early enough before your arrival.

Cancellation

Any monies paid will be refunded less the cost of cancellation fees levied by hotels, food purchases and any other relevant expenses. Payments for Gorilla Tracking permits and Air Tickets are non-refundable. Please check out our cancellation rates below:

60 plus Days before arrival – 80% refund
50 – 60 Days before arrival – 60% refund
40 – 50 Days before arrival – 40 % refund
30 – 40 Days before arrival -20 % refund
20 – 10 Days before arrival – 10% refund
10 – 0 Days before arrival – 0% refund

Transportation

Cars, minibuses, land rovers, coaches or trucks will be provided depending on the route and the number of participants. The right is reserved to employ the services of sub-contractors. English speaking driver/guides are provided during the trip.

Accommodation

Accommodation is based on two persons sharing a double room / tent or Banda. Where possible rooms with private baths are provided. Single rooms are available at an additional cost but cannot be guaranteed. Hotels / lodges are named as an indication of category and rooms can be reserved at similar hotels / lodges

Alteration to tours

The company reserves the right to alter the arrangement or cancel the operation of a scheduled tour should conditions so necessitate. It also reserves the right to decline to accept or retain any personas a member of any tour at any time, in which case an equitable amount will be refunded. Prices are based on tariffs and other costs prevailing at the time of printing and are subject to change without notice.

Liability

The company and its agents act only as agents for the passenger in all matters relating to hotels / lodge accommodation, tours, transport, etc. and shall not be liable for injury, delays, loss or damage in any manner.

The company’s liability to passengers carried in its own vehicles is governed by the laws of the country in which the tour takes place and no other country. All claims are subject to the jurisdiction of the courts of the country in which the action arise. The company reserves the right to employ sub-contractors for all or part of the services.

Note

All trips involve an element of personal risk and at times can be of a hazardous nature. Travel members must accept this risk; we are not liable for any loss, damage, injury, expense, delay or inconvenience caused to you or your baggage as a result, whether directly or indirectly, or any matter of whatever nature, which is outside our control. All participants are advised to take out an insurance policy to cover personal accident and medical expenses. We can arrange this at a low cost.

Climbing

Gear for mountain climbing is not included in the tour cost but we can help hire them for you in case you didn’t carry any.

Website

By accessing the content of africangorilla.com ( hereafter referred to as website ) you agree to the terms and conditions set out herein and also accept our Privacy Policy. If you do not agree to any of the terms and conditions you should not continue to use the Website and leave immediately.

You agree that you shall not use the website for any illegal purposes, and that you will respect all applicable laws and regulations.

You agree not to use the website in a way that may impair the performance, corrupt or manipulate the content or information available on the website or reduce the overall functionality of the website.

You agree not to compromise the security of the website or attempt to gain access to secured areas of the website or attempt to access any sensitive information you may believe exist on the website or server where it is hosted.

You agree to be fully responsible for any claim, expense, losses, liability, costs including legal fees incurred by us arising from any infringement of the terms and conditions in this agreement and to which you will have agreed if you continue to use the website.

The reproduction, distribution in any method whether online or offline is strictly prohibited. The work on the website and the images, logos, text and other such information is the property of africangorilla.com ( unless otherwise stated ).

Disclaimer

Though we strive to be completely accurate in the information that is presented on our site, and attempt to keep it as up to date as possible, in some cases, some of the information you find on the website may be slightly outdated.

africangorilla.com reserves the right to make any modifications or corrections to the information you find on the website at any time without notice.

Change to the Terms and Conditions of Use

We reserve the right to make changes and to revise the above mentioned Terms and Conditions of use.

Last Revised: 1-04-2017

Our Reviews & Testimonials

Read what our clients have to say about us. You can read even more reviews on TripAdvisor.

Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Wir haben ein zweitägiges Gorilla Trekking von kigali zum Bwindi Nationalpark in Uganda gebucht und hatten ein einmaliges Erlebnis! Alles hat reibungslos geklappt, unser Fahrer Naboth war toll und absolut zuverlässig - von der Abholung in unserem Hotel - über die Fahrten vor Ort bis zur Rückfahrt nach Uganda. Die Gorilla Wanderung war ein echtes Abenteuer und nach 2 Stunden Wanderung haben wir eine Gorilla Familie mit 16 Gorillas gefunden, der wir uns bis auf einen Meter nähern konnten um sie zu beobachten. Die gorillas haben sich dabei absolut nicht stören lassen. Es war unglaublich. Auch die Ichumbi Gorilla Lodge war toll. Ich würde diese Tour jedem empfehlen!
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Celine Kloss profile picture
Celine Kloss
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Absolutely outstanding experience. We did a 12-day safari across Kenya and Uganda (Gorilla trekking, Maasai Mara, Nakuru, Naivasha, Amboseli) in January 2026 and it exceeded expectations. The guides were exceptional: deeply knowledgeable, professional, and genuinely passionate. They ensured we learned not only about wildlife, but also about local cultures, traditions, and daily life, which made the trip truly immersive. Communication with the agency was flawless end to end—responsive, clear, and proactive. Everything ran smoothly, on time, and exactly as promised. I’ll recommend this agency to all my friends and relatives! Hopefully we’ll come back soon as well!
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Mario Gonzalez profile picture
Mario Gonzalez
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We spent two weeks in Uganda and Tanzania organized by Magical Gorilla Adventures and we had the best time. Communication was really good and fast via WhatsApp. The accommodations were great. Our guide Peter in Uganda was amazing. He was really friendly and a very good driver. He put a lot of effort to give us experiences and the best memories. We learned a lot about Uganda and its culture and he knew a lot about animals. We saw a lot of animals in Murchison Falls Nationalspark. The chimpanzee tracking in Kibale was very memorable. Our highlight in Uganda was the Gorilla tracking in Bwindi. We were very close to the gorillas and had the best experience. After an overnight stop in Ruanda we flew to Tanzania and were picked up by our guide Macha. We visited Central Serengeti, Ndutu, Ngorongoro Crater and Tarangire Nationalpark and we saw so many animals. The cheetahs even played on our safari car and we saw more than 80 lions. Macha was a great driver and he spotted so many animals for us. The two weeks trip to Uganda and Tanzania was just amazing and we will never forget. Everything was organized very well. We definitely recommend Magical Gorilla Adventures and our guides Peter and Macha and would love to do another trip with them!
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Theresa profile picture
Theresa
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We had an absolutely wonderful 17-day safari experience and can wholeheartedly recommend this company to anyone planning a trip. From the very beginning, communication was clear, professional, and fast. Emails were answered quickly, often much sooner than expected. Every question was addressed in detail, which gave us a lot of confidence before the trip. One of the biggest advantages was how flexible they were, both before and during the safari. They accommodated all our planning changes without any hesitation or feeling that we were “bothering” them. Adjustments to the itinerary were handled smoothly, and we always felt our preferences were truly listened to. The entire 17 days were organized seamlessly, and we could simply relax and enjoy the experience. Any changes or tweaks we requested on the road were taken care of quickly and efficiently. The trip felt very personal and tailored to us, rather than a standard, rigid package. Overall impression is that this is a company that genuinely cares about its guests and goes the extra mile to create a memorable safari. The combination of responsiveness, flexibility, and warm, attentive service made this one of our best trips ever. Highly recommended for anyone who values good communication, adaptable planning, and a worry-free safari experience
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Eran Vilensky profile picture
Eran Vilensky
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Even though we booked very late, Magic Gorilla Adventures made it happen, allowing us to visit the Uganda Gorillas in their natural habitat. Our guide Colin first took us to Lake Bunyonyi, where we had a good lunch and a boat trip, and then to our lodge near the national park. The following day, we visited the Gorillas. Our Gorillas were up on the hill, so we had a challenging climb to reach them, but the rangers helped us. So, we could spend a fantastic time with them. Thank you, Colin, and thank you, Magical Gorilla Adventures, for these two beautiful days in Uganda.
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Rene Felder profile picture
Rene Felder
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I had the best 7-day safari of my life with Magical Gorilla Adventures in Uganda. All communication and safari planning was very effective and clear from the start and they were supportive and patient with all the amendments and requests. Also, they give you great suggestions for the tour depending on your needs or wishes. Aina suggested me to do chimp trek, which was my favorite part of all the safari (thank you Aina!). As for our tour guide Eddie, he was the absolute best. He really went above and beyond for me to see all of the Big 5. I went to different safaris in Africa and had several tour guides and they all were good, but Eddie really was outstanding. I suggest that, if possible, book your safari with Eddie. Eddie always made sure to talk to other drivers and/or the national park’s authorities to look for the animals and he is also a good tracker, he knows where and how to look for the animals. He also made sure we were always safe and taking necessary precautions which is also a very important thing to look for in a tour guide. I strongly recommend Magical Gorilla Adventures for your safari, you won´t regret it.
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Elena Bravo profile picture
Elena Bravo
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**Wonderful Safari Experience** We had an amazing safari in Rwanda and Uganda, made even better by our guide, **Musa**. He was polite, professional, easy to talk to, and always looked after us. On the safari drive in Queen Elizabeth National Park, he was fantastic at spotting animals and shared so much knowledge about wildlife, history, and the landscapes. The accommodations and food were excellent, and we felt very comfortable throughout the trip. We highly recommend this company — and especially Musa — for a great safari experience.
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Li Ka profile picture
Li Ka
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We had a great time on our safari! Our guide James was excellent, and Kolo was helpful in planning the whole trip according to our schedule and what we wanted to see. Highly recommended!
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Arvin Pal profile picture
Arvin Pal
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Magical Gorilla Adventures is zeker aan te raden. Reageren snel en ze hebben een prachtige 3-daagse safari voor ons geregeld. Alles was prima in orde! Goede en betrouwbare gids/driver, en prachtige lodges! Alles was perfect!
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Annemieke Manten profile picture
Annemieke Manten
African Gorilla Tours TripAdvisor
African Gorilla Tours Google Reviews
Uganda Tourism Board
African Gorilla Tours TripAdvisor Travellers Choice

Why Choose Us?

We plan gorilla treks that are enjoyable and affordable, because we love gorilla trekking as much as you do.

1

Who We Are

We are a gorilla trekking operator, agency, and Destination Management Company (DMC) based in Kampala, Uganda. Our Uganda Tourism Board license number is UTB/RTT/TO/2023/100931.

Read more
2

Booking Gorilla Treks With Us

Along with our carefully planned gorilla trekking packages and years of experience, we offer flexible and friendly booking terms.

3

Our Honest Promise to You

We promise to plan, handle, and manage your gorilla trek carefully and correctly, from start to finish.

4

Our Values & Commitments

We are committed to excellent service and to making every gorilla trek as smooth as possible.

5

Our Cause

We profit from gorilla trekking tourism, and we make sure others do too. A portion of our profits supports single mothers in communities near the gorilla parks.


How We Work

We plan your gorilla trek the right way, starting with a clear and simple planning process.

1
We Listen to You

We listen to your gorilla trekking needs, then recommend and advise on the best options for your trip.

2
We Discuss Your Options

We talk through your options, match you to the right gorilla trekking itinerary, and refine it based on your feedback.

3
We Lock in Your Booking

We confirm your gorilla trekking booking and handle reservations while we finalize any remaining details.

Speak to a Gorilla Trekking Expert to Start Planning Your Trip

Call us now or book a video call, and we'll help you plan your gorilla trekking safari.

+256-787-230-575
Eddie Gorilla Trekking Guide
Eddie Guide with Alyssa