We passionately believe in making travel personal and by making travel matter in everything we do. From how we approach sustainability, personalized service and innovating in our industry, every brand and team member in our family is dedicated to serving you. Through our core ethos of being ‘Driven by Service’, making your travel experience incredible is at the heart of everything we do.
We are committed to establishing lasting relationships with our guests by exceeding their expectations the first time and every time by us delivering consistently outstanding quality of service, experiences and value.
We put the guest at the heart of everything we do in order to secure their engagement, loyalty and recommendation.
We respect our people and encourage their ideas and creativity. We are committed to attracting, developing and retaining the best talent, challenging each other and demonstrating a ‘can-do’ attitude.
We act with honesty and integrity. We are inclusive, open and actively engaged with our guests, partners, employees, Travel/Tour Directors, Trip Managers and Hotel and Cruise Managers.
We are committed to delivering what we promise, and to only promise what we can deliver. We do not compromise on safety.
We continuously look for improvements in our products and experiences, our workplace and encourage taking the initiative. We are prepared to change when we need to.
We accept our individual and team responsibilities and we meet our commitments. We are all accountable for our own actions, performance, and decisions.
We show pride, energy, and determination in all that we do. We are committed to creating exceptional experiences for our guests, employees, Travel/Tour Directors, Trip Managers, and Hotel and Cruise Managers.
Together Everyone Achieves More. We are a supportive global team focused on inclusive, transparent and collaborative communication.
If you are not serving the guest directly, you need to be serving someone who is.
We strive to enhance and protect the communities we work in and to be a good corporate citizen. We actively encourage employee participation.
We Make Travel Personal
As a fourth-generation family-owned, passionately run travel company, we at Magical Gorilla Adventures are able to pass our 100 years of expertise in creating enriching travel and hospitality experiences on to our guests. Making the travel experience personal and life changing each and every time for all of our guests is a passion that continues to live within us and something we strive to achieve everyday.
We Make Travel Matter
Travel is an incredible gift. It has the ability to open our eyes to the unique cultures and spellbinding beauty of the natural world. But with this gift comes a responsibility – to protect the world as we know it. Our mission is clear; to have a positive impact on the people and communities we visit, to protect wildlife and marine life, and to care for the planet we call home.